Email Automation Triggers

A trigger event can be used only ONCE for an email automation campaign. Can not use the same trigger event in more that one automated campaign.

Here is our list of automation trigger events that are available when creating an email automation campaign:

Contact Information Updated: This trigger is generated when a customer updates their contact information within Rerun
Credit Card Expired: This event is triggered when a transaction is attempted, using an expired credit card
Credit Card Expired 14 days ago: This event can be used to send an email 14 days after a customer credit card has expired
Credit Card Expired 30 days ago: This event can be used to send email 30 days after a customer credit card has expired
Credit Card to Expire Next Month: This event is triggered when a transaction is attempted, using a credit card due to expire
Credit Card to Expire This Month: This event is triggered when a transaction is attempted, using a credit card due to expire
Customer Added to Stream: This event is generated when a customer is added to a stream; can be used to send confirmation email to a customer when added to a Payment Stream
Customer Created: This event is triggered when a new customer is entered into Rerun or created during your checkout process; can be used to send confirmation email to a customer
Customer's Password Reset: Can be used to send a reminder to your customer that their password to Rerun has been reset
Customer's Stream Renewed: Can be used to send a confirmation email to a customer that their service or product has been renewed
Customer's Stream Resumed: Can be used to send a confirmation email to a customer that their service or product has been resumed
Customer's Stream Suspended/Paused: Can be used to send a confirmation email to a customer that their service or product has been suspended or paused
Payment Credited Successfully: A customers' card was successfully credited; can be used to send notification email to a customer
Payment Method Updated: Can be used to send a confirmation email to a customer that their payment method was successfully updated
Payment Stream Completed: This will trigger when the stream cycle is over and all payments have been executed
Payment Successfully Processed: This event is triggered as a result of a normal credit card payment transaction; can be used to send a confirmation email to a customer that their payment went through
Payment to be Processed in 3 Days: Can be used to send a notification email to a customer that their payment will be processed in 3 days
Payment to be Processed in 14 days: Can be used to send a notification email to a customer that their payment will be processed in 14 days
Payment to be Processed in 30 days: Can be used to send a notification email to a customer that their payment will be processed in 30 days
Payment Unsuccessfully Processed: This trigger will fire when a customers’ payment is declined, rejected, or failed
Payment voided: Can be used to notify a customer that a payment has been voided