What Happens if a Customer Doesn't Pay an Invoice?
If a customer does not pay an open invoice, you can choose to process a payment for the invoice if the customer has a payment method attached to them, or you can choose to delete the invoice, or resend the invoice to the customer. To do so:- Go to the Customer tab
- Find the customer you are looking for
- Click on the Payment Activity sub-tab
- Under the Payment History section, you'll see a list of open/closed invoices
- Click on more actions (3 vertical dots) to process a payment, mark it as paid, delete it or resend it.
Please note: If an invoice is marked as paid or deleted, these *will not* sync to your accounting software. Only invoices that have been paid in Rerun will sync to your accounting software.
Currently, we do not allow for net terms on invoice billing. If this is something that you would like, please email us at hello@rerunapp.com. If you wish to charge a late fee for an invoice, you can always do a one-time payment to the customer, and in the description field, you can call it 'late fee' for being late on the payment of an invoice.