Credit Card Transaction Errors

If you need further assistance on any of the credit card errors you received, please send us an email at hello@rerunapp.com.

Code:	Description:	Resolution:
-	INVALID MERCH OR PASSWD	Your Merchant ID or password is incorrect under your Rerun Settings. Re-enter your Payment Credentials information in the Settings > Payment Credentials tab. If copying and pasting, be careful not to copy extra spaces.
-	INVALID TOKEN	The credit card token is invalid. Re-enter your customer's credit card information or send them an email with a unique URL to the customer center.
U03	DAILY TRANS LIMIT	Your Rerun account has exceeded your daily limit. To increase your limits, fill out the appropriate increase form here: credit card increase form or the ACH/bank transfer increase form.
U04	MONTHLY TRANS LIMIT	Your Rerun account has exceeded your monthly limit. To increase your limits, fill out the appropriate increase form here: credit card increase form or the ACH/bank transfer increase form.
U10	DUPLICATE TRANSACTION	Transaction has the same attributes as another transaction within the time set by you. The same transaction cannot be sent twice within 5 minutes.
U15	ALREADY VOIDED/ALREADY CAPTURED	Transaction was previously voided or captured. A voided transaction cannot be un-voided.
U51	MERCHANT STATUS	Merchant is not "live". Contact Rerun for assistance.
U52	CARD TYPE NOT ALLOWED	Rerun account is not approved for a specific card type, such as American Express. You can add AMEX, if you are not already signed up for it, by contacting us at hello@rerunapp.com
U53	PER TRANS LIMIT	Your Rerun account has exceeded your maximum per transaction limit. To increase your limits, fill out the appropriate increase form here: credit card increase form or the ACH/bank transfer increase form.
U83	DECLINE / TRANS NOT PERMITTED / INVALID ACCOUNT	Transaction was declined due to credit card company. You can retry or email your customer to enter in a new payment method via the customer center.
U84	AUTH TIMEOUT	Make sure there is a zip code associated with the customer you are trying to process a payment for. If there is, and you're still receiving this error, please send us an email at hello@rerunapp.com.