Rerun knowledge base
Rerun knowledge base is the best way to find information about a certain topic
Credit Card Transaction Errors
If you need further assistance on any of the credit card errors you received, please send us an email at hello@rerunapp.com.
| Code: | Description: | Resolution: |
| – | INVALID MERCH OR PASSWD | Your Merchant ID or password is incorrect under your Rerun Settings. Re-enter your Payment Credentials information in the Settings > Payment Credentials tab. If copying and pasting, be careful not to copy extra spaces. |
| – | INVALID TOKEN | The credit card token is invalid. Re-enter your customer’s credit card information or send them an email with a unique URL to the customer center. |
| U03 | DAILY TRANS LIMIT | Your Rerun account has exceeded your daily limit. To increase your limits, fill out the appropriate increase form here: credit card increase form or the ACH/bank transfer increase form. |
| U04 | MONTHLY TRANS LIMIT | Your Rerun account has exceeded your monthly limit. To increase your limits, fill out the appropriate increase form here: credit card increase form or the ACH/bank transfer increase form. |
| U10 | DUPLICATE TRANSACTION | Transaction has the same attributes as another transaction within the time set by you. The same transaction cannot be sent twice within 5 minutes. |
| U15 | ALREADY VOIDED/ALREADY CAPTURED | Transaction was previously voided or captured. A voided transaction cannot be un-voided. |
| U51 | MERCHANT STATUS | Merchant is not “live”. Contact Rerun for assistance. |
| U52 | CARD TYPE NOT ALLOWED | Rerun account is not approved for a specific card type, such as American Express. You can add AMEX, if you are not already signed up for it, by contacting us at hello@rerunapp.com |
| U53 | PER TRANS LIMIT | Your Rerun account has exceeded your maximum per transaction limit. To increase your limits, fill out the appropriate increase form here: credit card increase formor the ACH/bank transfer increase form. |
| U83 | DECLINE / TRANS NOT PERMITTED / INVALID ACCOUNT | Transaction was declined due to credit card company. You can retry or email your customer to enter in a new payment method via the customer center. |
| U84 | AUTH TIMEOUT | Make sure there is a zip code associated with the customer you are trying to process a payment for. If there is, and you’re still receiving this error, please send us an email at hello@rerunapp.com. |
