You will receive an invoice from CSG Forte, our payment processor, on the 10th of each month. The invoice will list out all of the transaction fees you processed for that month. Visa, MasterCard, Discover, and Amex transaction fees, as well as ACH transaction fees, will be withdrawn from your account on file.

For Credit Card transactions

You only incur a fee on approved and settled credit card transactions. There is no fee for a declined transaction.

For ACH transactions

You incur a fee for each transaction that is sent out to process, successful or not.

The only time you do not incur a fee is if you receive a decline when you attempt to process at your ACH per transaction limit, daily limit, or monthly limit. You can also receive a decline on duplicate transactions processed within a 5-minute window.  No fee is assessed on the duplicate transactions.

Regarding Credits/Refunds

Processing fees are incurred for any ACH credits.

A credit cannot be issued from a credit card, although you can process refunds for payments made via credit card. Processing rates for the processing of the original payment and subsequent refund would apply.

You can view these processing fees at: www.rerunapp.com/pricing/  (left account type on this page)

If you have a question about your invoice, please contact CSG Forte at (866) 290-5400, Option 1. They are available from 8 am-5 pm CST, Monday – Friday. You can also email CSG Forte at customerservice@forte.net. Be sure to provide CSG Forte your 6-digit Merchant ID.