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Knowledge BaseRerun With CSG FortePayment Processing Credentials Are Invalid

Payment Processing Credentials Are Invalid

Sometimes our customers face an issue when they go to enter their unique Payment Processing Credentials that they had received from CSG Forte Payments. Some of our users have received the following message:

E10 INVALID MERCH OR PASSWD: Merchant ID or password is incorrect.

The resolution is to (carefully) reenter your Payment Processing Credentials in the Settings > Merchant Account tab. If you feel that you’ve entered them in correctly, and are still receiving an error, please email us at hello@rerunapp.com and we will get new credentials sent out to you.

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