Switching from Forte to Stripe for processing your payments

If you are currently processing your Rerun payments through our merchant services partner, Forte Payment Systems, and you plan to switch to processing your payments through Stripe, this is something that can be done, and we can help you convert your Rerun account; however, please note the following considerations:

We can convert your Rerun account type for processing through Stripe, retaining your customer database, and any Payment Streams and other settings you have set up already.

However, payment token information (the underlying payment method information for your customers) cannot be transferred from your Forte merchant account to your Stripe merchant account. This information will need to be re-collected from your customers in order to establish new payment token connections to your Stripe account. If you don't have many customers in Rerun, this may be less of a concern, but for those with many customers and payment methods saved through Forte, this is an especially important consideration.

The other thing to note is that when processing Rerun payments through Stripe, only credit card payments can be accepted at this time. ACH/echeck payments will not be available, like they are when processing Rerun payments through Forte, so if you need to take direct payments from your customers' bank accounts, switching to processing through Stripe may not be a feasible option.

Lastly, when processing Rerun payments through Stripe, additional monthly fees will be incurred. Stripe processing fees are charged separately from Rerun, directly through Stripe, and on our end, we charge a monthly rate, dependant on your processing volume for the month. You can review these rates and transaction thresholds on this webpage:

https://www.rerunapp.com/pricing/

Taking all this into account, if you decide that you would like to proceed with a switch to processing your Rerun payments through Stripe, please do the following.

You will need to set up a merchant account for processing through Stripe (signed up for separately). You can visit Stripe's website for more information on getting set up with an account, if you don't already have one:

https://stripe.com/
Cancel your existing merchant account with Forte, if you have not closed it already. You can reach Forte Payment Systems by phone at (866) 290-5400, or e-mail them at customerservice@forte.net, to request cancellation of your merchant account with them.
Once you've done the above, please contact us at your convenience at 877-919-2890, Mon-Fri, from 9am-6pm EST to get started with a Rerun/Stripe plan. Please Note that we will need to collect credit card information for the monthly payments associated with this account type.
From there, we can make changes to your account from our end to accommodate the switch, so that you can link your Stripe merchant account with your Rerun account.

After that point, once you are able to collect payment methods from your customers as necessary, you will be able to resume processing payments.